Bank-Grade Security

Overview

HelloFax takes security seriously. By utilizing SSL encryption and world-class secure server infrastructure, HelloFax keeps your documents private and secure.

Encryption

Your connection to HelloFax is secure and encrypted using SSL (Secure Sockets Layer). This is the same level of encryption used by leading banks and government agencies. Your documents are also stored and encrypted at rest using AES - 256 bit encryption. Each one is encrypted with a unique key. As an additional safeguard, each key is encrypted with a regularly rotated master key. This means that even if someone were able to bypass the physical security (see below) and access a hard drive, they still wouldn't be able to decrypt your data.

Physical Security

HelloFax is hosted in a state-of-the-art SAS70 Type II, SSAE 16 facility that has achieved ISO 27001 certification. Physical access is strictly controlled by professional security staff utilizing video surveillance, state of the art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors.

Reliability

The system used to store HelloFax documents is designed to achieve 'nine 9s' of durability, with data automatically replicated in multiple data centers.

Access

If you would like to correct, amend or delete any information on the site, you can either change your personal preferences on the "Settings" page or email us at support@hellofax.com.

Credit Card Information

HelloFax does not store your credit card information on its servers. When you submit your credit card information, we pass it along to our payments processor Stripe, a PCI Service Provider Level 1 service.